Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Paris, France.
Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order.
I still need help!
For any questions regarding our products or for assistance with your order, please email firstname.lastname@example.org and you should get a response within one business day. If you are emailing about your order, please make sure to include the order number and the email address used at checkout in your message.