Contact us

What are the shipping times for your products?
We take 2-4 days to process your order and then ship it to you.

 

I still haven't received my order yet. What is taking so long?
Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time here: 

 

If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at support@charm-skin.com.

Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

 

I received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: support@charm-skin.com and we will send you a similar replacement item as soon as possible.
 

Where are you located?
We are located in Paris, France.
 

Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order. 

 

I still need help!

For any questions regarding our products or for assistance with your order, please email  support@charm-skin.com and you should get a response within one business day. If you are emailing about your order, please make sure to include the order number and the email address used at checkout in your message.